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This policy is applicable to  (USA) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

A. SHIPPING COSTS

We do not charge anything for shipping whether the product is shipped in USA.

Shipping Cost: Free Shipping

B. TRANSIT, HANDLING & ORDER CUT OFF TIME

Generally, shipments are in transit for 5 – 8 days (Monday to Friday). Order cut off time will be 07:00 PM Eastern Standard Time (New York). Order handling time is 2-3 business day (Monday to Friday).

C. Delivery Terms

We use the UPS to deliver the product.

D. The impact of Covid-19

Affected by Covid-19, there will be some delay on the delivery.

E. CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at support@festivalhappy.com.

F. TRACKING

Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you.

G. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

H. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

By placing an order through festival happy you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to domestic USA countries And other countries

 

1. 30 DAY RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

2. RETURN PROCESS

To start a return, you can contact us at support@festivalhappy.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

3. DAMAGED, WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

To return your product, you should contact our mail.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

4. EXCHANGES

We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at support@festivalhappy.com .

 

5. RESTOCKING FEE

We do not charge a restocking fee on returns.

 

6. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Customer Support:

Email 📧: support@festivalhappy.com

Most emails will receive a response within 1 business day.